Operations management is a vital topic that every business student needs to understand because it is at the heart of the creation of wealth for businesses, value for customers, and the improvement in the living standard of citizens of all countries. Operations managers are responsible for the production of services and products in an ethical and environmentally responsible way while being responsive to the market. Sound like a challenge? Add to it the need to manage supply chains of materials, information, and funds reaching to all areas of the world. While challenging, there are concepts, tools, and methods that managers use to deal with operating problems in a global environment. The mission of this text is to provide you with a comprehensive framework for addressing operational and supply chain issues. We accomplish this mission by using a systemized approach while focusing on issues of current interest to you. It is important to be efficient and capable with respect to internal processes; however, it is critical for organizations to be able to link those processes to those of their customers and their suppliers to provide competitive supply chains. This text is unique in that it builds the concept of a supply chain from the ground up. Starting with the analysis of business processes and how they relate to the overall operational goals of a firm, our text proceeds to show how these processes are integrated to form supply chains and how they can be managed to obtain efficient flows of materials, information, and funds. This approach reinforces the concept that supply chains are only as good as the processes within and across each firm in them.
This text has been thoroughly revised to meet your needs regardless of your major. Any manager needs to know the global implications of supply chains and how to make decisions in a dynamic environment. We address these contemporary issues of interest through opening vignettes and managerial practices in each chapter. We show you the essential tools you will need to improve process performance. Irrespective of your chosen career path or the industry in which you are seeking a career, you will encounter processes and supply chains. We will show you how to analyze and manage those processes and supply chains from the perspective of service as well as manufacturing firms. Our philosophy is that you will learn by doing; consequently, the text has ample opportunities for you to experience the role of a manager with challenging problems, cases, a library of videos customized to the individual chapters, simulations, experiential exercises, and tightly integrated online computer resources. With this text, you will develop the capability to analyze problems and support managerial decisions.
Author: Lee J. Krajewski
Pub Date: 3/2/2015
Since the tenth edition, we have been hard at work to make the eleventh edition even better, based upon the suggestions of adopters and nonadopters. We have carefully monitored for errors in the book and all supplements. We have more figures, photos, company examples, cases, and problems to test your understanding of the material. Here are some of the highlights of the many changes:
1. Increased clarity of every chapter by organizing each major head to address one of the learning goals in the chapter.
2. Ten new chapter openers highlighting the operations of Disney Corporation, QVC, Inc., Tesla Motors, Aldi Supermarkets, Kimberly-Clark, Netflix, Cooper Tire and Rubber Company, Philips, Amazon.com, and Coral Princess cruise liner.
3. New Chapter 2, “Process Strategy and Analysis,” which combines the strategy and analysis chapters of the tenth edition and streamlines the presentation of these important topics.
4. Improved understanding of independent demand inventory control systems, facility location analysis, and inventory placement with the addition of new figures and numerical examples.
5. Expanded presentation of the bill of resources for services, including figures and a numerical example, which demonstrates the use of the dependent-demand concept for estimating resource requirements in a service setting.
6. New section on supply chain risk management that addresses the operational, financial, and security risks facing supply chain managers today.
7. Five new videos and video cases featuring Crayola, Continental Tire, Some Burros, and W-T Graphix addressing the topics of operations strategy, process choice, inventory management, supply chain design, and facility location.
8. New videos of Solved Problems demonstrating concepts and skills students need to master to make effective decisions in the operations management workplace. Look for MyOMLab Video in the margin next to these Solved Problems.
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