113314876 – ITIL® Practitioner Guidance

113314876 – ITIL® Practitioner Guidance by

113314876 - ITIL® Practitioner Guidance
113314876
113314876 –
ITIL® Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.
The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM:

  1. Focus on value
  2. Start where you are
  3. Progress iteratively
  4. Be transparent
  5. Keep it simple
  6. Design for experience
  7. Work holistically
  8. Observe directly
  9. Collaborate

It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc.
The publication shows how following the CSI (continual service improvement) approach, and how the core skills of organizational change management, communication, metrics and measurement, can underpin successful ITSM improvement initiatives.

 

 

 

 

 View editions and Prices!

Category: Textbooks
ISBN: 113314876
Binding: Paperback
Author:
Pub Date: 1/25/2016

 

Save on College Textbooks, eTextbooks with Low Price Books,

download our App to find cheap textbooks new and used with Low Price Books for Android !


More Books you may like